SERVICES

Our services are designed to provide flexible, high-quality support for executives, business owners, and busy professionals. Clients can choose from retainer packages or a la carte services to fit their unique needs. Retainer packages offer the benefits of guaranteed hours, predictable costs, and consistent support, while allowing clients to allocate time across tasks such as administrative assistance, project management, travel coordination, social media, and creative work. This structure ensures maximum efficiency, transparency, and accountability, so you can focus on what matters most while we handle the operational and strategic details.

COMPREHENSIVE VIRTUAL ASSISTANCE

Flexible support covering emails, scheduling, documents, data management, social media, travel, and light bookkeeping — with optional add-ons, a la carte tasks, and weekly or monthly retainer options to fit your business needs.

Starter Support
40h/month (10h/week)

Ideal for testing the waters and getting essentail tasks off your plate. [Valid 60 days]

Momentum Package
80h/month (20h/week)

Steady support for growing businesses that need reliable weekly assistance. [Valid 60 days]

Executive Support
120h/month (30h/week)

Near full-time partnership providing proactive management of projects, calendars, vendors, and daily operations. Your go-to right hand for keeping everything running smoothly.
[Valid 60 days]

Dedicated Partner
160h/month (40h/week)

Full-time, high-level support for hands-on business management. From strategic project oversight to vendor facilitation, consider this your executive assistant who keeps your entire operation aligned and moving forward.
[Valid 60 days]

What’s Included in Your Retainer

Email & Client Communication – manage inbox, respond to clients, follow-ups.
Calendar & Schedule Management – organize meetings, reminders, and appointments.
Document Preparation & Typing – create, format, and edit documents efficiently.
Data Entry & Organization – keep your files, spreadsheets, and CRM updated.
Light Social Media Support – create posts, schedule content, basic engagement.
Travel & Itinerary Management – plan trips, book flights/hotels, and organize schedules.
Invoice Management & Light Bookkeeping – track invoices, payments, and basic bookkeeping tasks.

Retainer Terms

Retainer hours are valid for 60 days from purchase unless otherwise agreed in writing.
Hours do not roll over beyond the validity period.
Hours are flexible and may be used as needed within the retainer period.
Specialist or time-intensive work (e.g., bookkeeping, recruitment, advanced design) may be billed at 1.5× hours unless defined in advance.
Communication via email, WhatsApp, or agreed tools.
Retainers are prepaid and non-refundable.
Covers administrative, operational, and digital support; anything extra requires a separate agreement or add-on purchase.
All work is confidential; NDA available if needed.

ADD-ON SERVICES

Social Media Boost – $150 per week
(posting, scheduling, light engagement for up to 5 posts)
Basic Graphic Support – $20 to 100 per task
(simple social graphics, formatting, or 1 design asset)
Invoice & Light Bookkeeping – $120 per week
(tracking payments, organizing invoices, basic reconciliations)
Research & Reports – $100 per report
(market research, competitor summaries, or quick business insights)
Project Coordination – $150 per week
(follow-ups, task tracking, vendor check-ins for active projects)

Add-On Services Terms

Add-On services can only be purchased by clients with an active retainer.
Hours and services are applied on top of the retainer and cannot be purchased as standalone services.
Flat-fee or hourly Add-Ons are billed separately and must be paid before work begins.
Any scheduling for Add-On tasks must be agreed in advance.
Add-On hours are valid for only 30 days and cannot be reimbursed.

A LA CARTE | PREMIUM SERVICES

Hourly VA Support – $25/hr
(flexible support covering emails, scheduling, documents, data management, light social media, travel, and basic bookkeeping). Minimum booking: 2 hours per session. Only available in smal blocks (2-10h). Hours are scheduled in advance and billed upfront.

Advanced Social Media Management – starts at $20/hr consultation required
(strategy, analytics, engagement, growth campaigns)
Graphic Design & Branding – starts at $20/hr consultation required
(branding, promotional materials, custom visuals)
Full Bookkeeping & Invoicing – $25/hr
(complete reconciliation, monthly reporting)
Project Management & Operations – $30/hr
(high-level coordination, multi-step project oversight)
Event Planning & Coordination – $30/hr
(webinars, workshops, client events)
Brainstorming & Strategy Sessions – $100 per 1–2 hour session
(creative planning, campaign ideas, business growth sessions)
Website Build (Wix) – Consultation required
(full site setup, pages, design, SEO basics, content integration)
Full Recruiting Service – Consultation required
(job posting, screening, interviews, candidate shortlisting)
Custom service or package - contact us for quote

A La Carte Terms

A La Carte services require an active retainer.
Some services require consultation before quoting due to scope/complexity.
Services can be billed hourly or flat-fee, as agreed.
Must be scheduled and paid in advance.
Work is applied on top of your retainer hours and does not reduce retainer allocations.
A La Carte hours are valid for 30 days only adn cannot be reimbursed.

EXECUTIVE AND OPERATIONS SUPPORT PACKAGES

Gain a trusted right-hand partner to manage and optimize your business operations, projects, and strategic initiatives. Designed for CEOs, founders, and business owners of small to large organizations, this package combines hands-on execution with high-level advisory, ensuring your day-to-day operations run smoothly while your long-term strategy stays on track. From overseeing projects and team workflows to implementing process improvements and providing accountability, we act as an extension of your leadership team to drive efficiency, clarity, and growth.

Executive & Operations Support – Part-Time
80h/month (20h/week)

High-level operational support for founders and business owners, providing strategic oversight, project coordination, and executive assistance tailored to your business needs.
[Valid 60 days]

Executive & Operations Support – Full-Time
160h/month (40h/week)

Comprehensive right-hand executive support, managing operations, projects, strategy, and team workflows to keep your business running efficiently and strategically. [Valid 60 days]

What it Covers:

Executive Office Management: Emails, calendar, scheduling, internal communications, and stakeholder coordination
Project Management & Workflow Oversight: Track initiatives, align teams, ensure deadlines, and manage task execution
Operational Strategy & Process Optimization: Identify bottlenecks, implement improvements, and maintain efficient systems
Team Management & Recruitment: Oversee team performance, facilitate hiring, interviews, onboarding, and alignment
Vendor & Stakeholder Liaison: Coordinate with partners, suppliers, or contractors
Budget & Financial Oversight: Monitor budgets, track expenses, manage financial workflows, and support high-level financial planning
Marketing & Communications Oversight: Strategy alignment, campaign tracking, content planning, and light execution oversight
Business Reporting & KPI Tracking: Prepare dashboards, insights, and summaries for informed decision-making
Accountability & Brainstorm Partner: Collaborative ideation, goal-setting, and performance check-ins
Strategic Planning & Execution: Develop, track, and implement business strategies
Executive Support & Decision-Making Partner: Participate in high-level discussions, drive initiatives, and ensure organizational alignment

Terms:

Hours valid for 60 days, prepaid, non-refundable. Unused hours expire after that unless otherwise agreed.
Specialist or time-intensive tasks may be billed at 1.5× hours if outside core package scope
Communication via email, WhatsApp, or agreed tools; task scheduling must be agreed in advance
Business travel costs are covered by the client; up to 30% of total hours
Flexibility in scheduling; weekend and public holidays can be considered if agreed in advance

BUSINESS CONSULTING

Strategic Guidance for Entrepreneurs & Business Owners

Get expert insights and actionable strategies to optimize your operations, improve efficiency, and drive business growth. Perfect for founders, CEOs, and business owners seeking high-level support and operational clarity.

Business Consulting

Strategic Guidance for Entrepreneurs & Business Owners

Spa & Wellness Consulting & Task Force

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CAPABILITY STATEMENT

Administrative & Operational Support

Reliable, detail-oriented executive assistance for daily business needs.

Inbox & Calendar Management

Prioritization, booking, scheduling, email triage and flagging urgent matters, setting up recurring meetings and reminders, and buffer management to protect focus time.

Document Prep & Data Entry

Reports, spreadsheets, transcription, structured record input, document formatting and version control, slide decks and presentations, and proposal or contract preparation.

Data Organization & Cleanup

Categorization, file naming, database formatting, digital filing, workflow streamlining, system audits, migrating data across platforms, and optimizing file structures in cloud systems like Google Drive, Dropbox, or SharePoint.

CRM & Client Communication

Contact management, follow-ups, client care, CRM data entry and updates in tools like HubSpot or Salesforce, personalized outreach and retention messaging, onboarding, and client satisfaction check-ins.

Travel & Logistics Planning

Coordinating business and personal itineraries, travel research and cost comparison, visa and insurance document prep, and booking for group or team travel and events.

Marketing | Social Media | Branding & Growth

Helping you attract, engage, and convert with purpose and consistency.

Social Media Management

Content calendar development, post scheduling across platforms, and performance tracking through analytics tools to optimize reach and engagement.

Community Engagement Strategy

Creation and implementation of interaction plans designed to grow loyal, organic audiences through thoughtful, consistent engagement and relationship-building.

Video Editing & Content Creation

Production of videos, reels, and branded content for social media and digital platforms, including basic promotional edits tailored to campaign goals.

Brand Messaging & Voice

Copywriting and narrative development to ensure cohesive brand tone, storytelling, and positioning across all customer-facing channels.

Email Marketing – Campaigns, newsletters, and automations.

Design and deployment of newsletters, campaign sequences, and automated funnels to maintain audience connection and drive engagement or conversions.

Ambassador & Referral Programs – Community-led marketing tools.

Development and management of community-driven marketing initiatives that reward loyalty, amplify brand reach, and incentivize referrals.

Business & Marketing Plans – Strategic documents for growth or fundraising.

Preparation of comprehensive strategy documents including audience targeting, channel mapping, content planning, and marketing budgets for business growth or fundraising readiness.

Web | AI | Digital Presence

Digital experience and visibility — from design to optimization.

Website Creation & Maintenance

SEO Optimization – Keywords, metadata, performance audits, content structuring.

E-commerce Support – Product listings, store setup, cart troubleshooting, customer journey enhancements.

Platform & App Integration – Tool selection, user setup, automation streamlining.

Customer | Guest | Patient Experience & Team Excellence

Exceptional service delivery and frontline quality, especially for premium brands.

Luxury Customer Service Oversight – Tone, language, resolution protocols, customer experience audits.

Brand-aligned communication using refined tone, language, and conflict resolution protocols. End-to-end customer experience audits for premium service consistency.

Service SOPs & Scripts – Customized documents for client interaction, escalation, and support.

Custom documentation for client interaction, escalation handling, and support flows tailored to the brand voice.

Customer Service Training – Coaching for teams and individuals to elevate performance and brand voice.

Coaching programs focused on quality, consistency, and tone of service to elevate both team performance and customer experience.

Customer Success & Feedback Loops – Support system design and improvement tracking.

Strategic setup of feedback mechanisms, customer journey optimization, and satisfaction metrics to drive improvement.

Customer Community Engagement – Inbox, chat, or forum support to maintain connection with your client base.

Inbox, chat, or forum support to enhance brand trust, nurture relationships, and maintain consistent engagement with client communities.

Client Relationship Management (CRM) – Segmentation, loyalty outreach, and retention messaging.

Segmentation, loyalty outreach, retention campaigns, and contact organization across leading CRM platforms.

Financial & Bookkeeping Support

Clear, accurate, and proactive financial assistance.

Bookkeeping & Accounting Tools – QuickBooks, Wave, or other software for tracking and reports.

Transaction tracking, expense categorization, and financial report generation.

Invoicing & Reconciliation – Timely client billing, expense tracking, and payment follow-ups.

Timely preparation of invoices, expense tracking, payment follow-up, and monthly account reconciliation for financial clarity.

Budgeting & Payroll Support – Budget preparation, payroll coordination, and financial health reports.

Budget development, payroll coordination, forecasting, and preparation of financial health summaries for internal review or reporting.

Retail | E-commerce | Concierge Support

Sales support and elevated client care.

Inventory & Order Management

Real-time product tracking, stock level monitoring, restocking alerts, and management of order flow to ensure timely delivery.

POS Systems & Support Tools

Setup, troubleshooting, and user training for point-of-sale systems and customer support software.

Customer Inquiry & Resolution

Branded response handling for chat, email, or ticket support, focused on quick resolution and positive experience.

Concierge-Level Travel & Appointment Planning

Scheduling and coordination of personal or business travel, events, and high-priority appointments.

People | Culture | HR Operations

Supporting internal teams, recruitment, and organizational development.

Recruitment & Onboarding

Development of job descriptions, talent sourcing, applicant screening, interview coordination, and structured onboarding experiences.

HR Support & Documentation

Creation and maintenance of HR templates, team manuals, compliance checklists, and operational SOPs.

Employee Engagement & Retention

Implementation of internal communication strategies, engagement surveys, performance feedback loops, and recognition systems.

Team Development & Training

Internal coaching, SOP-based training modules, and leadership development resources customized to company structure.

Internal Community Engagement

Strategic communication plans and initiatives to strengthen internal culture, foster belonging, and encourage team interaction.

Executive Services | Strategic Consulting

High-level support for founders, executives, and organizations needing experienced operational insight, leadership, and transformation.

Business & Operations Consulting

Strategic planning, systems optimization, and process reengineering for increased efficiency and sustainable growth.

Executive Office Management

Oversight of daily operations, internal communication flow, stakeholder coordination, and executive task execution.

Agile Project Management/Coordination

Sprint planning, backlog prioritization, team alignment, and progress tracking using Agile and Scrum methodologies.

Crisis & Interim Leadership

Business continuity, task force leadership, organizational restructuring.

Accountability & Brainstorm Partner

Collaborative ideation, goal-setting frameworks, and performance check-ins to support executive clarity and direction.

Nonprofit Support

Grant writing, compliance documentation, board reporting, donor engagement strategy, and operational infrastructure for mission-driven organizations.

Business Reporting & Data Analysis

Design of KPI dashboards, insight reports, and data interpretation for strategic planning and performance evaluation.

Spa & Wellness - Task Force | Leadership & Support | Consulting

CLICK HERE Spa|Wellness

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